Maria Palermo
Spring Hill,FL
Summary
Highly skilled in money handling and relationship building, adept at multitasking to efficiently address customer and bank staff needs. Renowned for reliability and unwavering commitment to customer satisfaction. Drive bank revenue through hands-on service, support, knowledgeable product recommendations, and persuasive communication skills.
Overview
9
9
years of professional experience
Work History
Associate Banker
Chase Bank
07.2021 - 09.2024
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Evaluated client financial positions and identified most appropriate banking products.
- Assisted clients in achieving financial goals through comprehensive financial planning
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
Customer Service Lead
Sprouts Farmers Market Inc.
01.2020 - 07.2022
- Operated POS cash register and equipment to collect payments.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained and updated security protocols for front desk operations.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Collections Representative
Essentials of Trinity
01.2016 - 01.2020
- Negotiation of past due accounts.
- Investigation into assets.
- Counseled debtors on payment options and arranged installment agreements.
Education
Associates Degree -
Pasco Hernando State College
New Port Richey, FLSkills
Attention to detail
Problem solving
Multitasking
Negotiation
Research
Collections
Timeline
Associate Banker
Chase Bank
07.2021 - 09.2024
Customer Service Lead
Sprouts Farmers Market Inc.
01.2020 - 07.2022
Collections Representative
Essentials of Trinity
01.2016 - 01.2020
Associates Degree -
Pasco Hernando State College