Maria Peña
Los Angeles,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
2004
2004
years of post-secondary education
Work History
Manager
Valero
Montebello, California
09.2006 - 01.2010
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Waitress
Dennys
El Monte, CA
07.2001 - 12.2005
- Provided friendly service while taking customer orders and answering questions.
- Collaborated with team members to ensure efficient service during busy shifts.
- Processed cash and card transactions accurately at the register.
- Recommended menu items based on customer preferences and dietary needs.
Education
Montebello High School
Montebello, CASkills
- Staff management
- Customer service
- Employee training
Languages
Spanish
Native/ Bilingual
Timeline
Manager
Valero
09.2006 - 01.2010
Waitress
Dennys
07.2001 - 12.2005
Montebello High School