Maria Pedraza
Waukegan ,IL
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled at Bradley Counseling Center by implementing efficient check-in processes and ensuring the confidentiality of sensitive information. My expertise in customer service and time management, coupled with a proven track record in attention to detail, positions me as a valuable asset to any team.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Bradley Counseling Center
Gurnee, IL
01.2016 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Warehouse Receiver
Labor Solutions
Libertyville, IL
05.2011 - 07.2015
- Verified order accuracy of orders and proactively corrected discrepancies.
- Assisted in training new team members on warehouse procedures and best practices, fostering a collaborative work environment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Education
Waukegan High School
Waukegan, IL2006
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Sensitive information handling
- Attention to Detail
- Punctual and Reliable
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Bradley Counseling Center
01.2016 - 10.2016
Warehouse Receiver
Labor Solutions
05.2011 - 07.2015
Waukegan High School