Maria Pierce
Richmond
Summary
Experienced professional specializing in inventory management and team collaboration at Gabriel Brothers. Track record of improving operational efficiency and customer satisfaction through strong communication and conflict resolution skills. Expertise in logistics and data organization, consistently meeting objectives while ensuring service and safety excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Courier
DoorDash
Richmond
02.2019 - 12.2025
- Efficiently delivered food orders across multiple neighborhoods while adhering to tight schedules.
- Utilized GPS navigation systems for accurate pickup and delivery of orders.
- Communicated with customers to verify order accuracy and address any concerns.
- Managed time effectively to ensure timely delivery in compliance with company standards.
- Coordinated with dispatch personnel regarding route changes due to traffic or weather conditions.
- Resolved customer inquiries related to products and order quality promptly.
- Maintained high levels of customer satisfaction through effective communication strategies.
Department Manager
Gabriel Brothers
Richmond
03.2024 - 04.2025
- Maintained optimal inventory levels to support daily operations.
- Coordinated staffing schedules to meet project deadlines and operational needs.
- Implemented process improvements to enhance departmental efficiency.
- Conducted performance evaluations to guide employee development and growth.
- Facilitated interdepartmental communication to foster collaboration and streamline workflows.
- Ensured compliance with safety regulations within the workplace environment.
- Resolved customer complaints efficiently, strengthening client relationships.
- Trained new staff members on departmental policies and procedures.
Telecommunications Technician
Maximus Call Center
Chester
09.2023 - 02.2024
- Resolved customer inquiries and complaints using active listening and problem-solving techniques.
- Managed inbound customer interactions via CRM software to ensure accurate documentation.
- Maintained comprehensive knowledge of products, services, and promotions to assist customers effectively.
- Updated customer accounts and contact information within call management databases.
- Ensured compliance with company policies during all customer interactions.
- Provided knowledgeable service and professionalism while answering incoming calls.
- Documented customer feedback and suggested process improvements for enhanced service quality.
BDC Service Representative
West Broad Kia and Volkswagen
Richmond
06.2023 - 09.2023
- Managed customer follow-ups to enhance satisfaction with service experiences.
- Collaborated with technicians to accurately convey customer concerns.
- Handled customer complaints with empathy and professionalism.
- Coordinated service appointments to maximize technician efficiency.
- Assisted customers with service inquiries and appointment scheduling.
- Utilized dealership software for efficient documentation of service records.
- Maintained clean, organized workspace to promote positive customer interactions.
- Performed data entry for customer information into computer system.
Education
Some College (No Degree) - Medical Billing And Coding, Business Admin.
Ultimate Medical Academy
Clearwater, FLSkills
- Customer service and engagement
- Inventory management
- Data entry and organization
- Team collaboration
- Time management
- Conflict resolution
- Logistics and load organization
- GPS technology proficiency
- Effective communication
- Technical proficiency
- Vehicle maintenance
- Punctuality and reliability
- Licensed driver in Virginia and North Carolina
- Attention to confidentiality
- Multitasking skills
- Loss prevention strategies
- Department inspection knowledge
- Safety protocols
- Follow-up calls and appointment setting
- Goal-oriented mindset
- Food safety practices
- Written communication skills
- Analytical thinking
- Active listening techniques
- Account servicing expertise
- Business development strategies
- Staff training and motivation
Affiliations
- I enjoy outside activities, example are, gardening, walking at the park sight seeing.
- i do diamond art to calm my mind (very artsy, crafty).
- projects such as building a doll house, or a mini picnic table
- love to write and i am a collector of watches and pens and sunglasses.
Accomplishments
- currently enrolled in a medical academy looking to advance in my career.
- 2.8 gpa
Certification
- serv safe certified
- va drivers license
- nc drivers license
Languages
English
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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