Maria Ponce
Orlando
Summary
Dynamic and results-driven professional with extensive experience in the restaurant industry, including training waitstaff at El Ranchito Restaurant. Expert in order management and customer service, adept at resolving complaints and enhancing team performance. Proven ability to maintain high standards of menu knowledge and time management, ensuring exceptional dining experiences.
Overview
3
3
years of professional experience
Work History
Waitress Trainer
El Ranchito Restaurant
Haines City
06.2023 - Current
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Provided guidance to new waiters in learning the menu items and their ingredients.
Server
El Jimador Mexican Cuisine
Rocky Mount
09.2023 - 12.2023
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took orders from customers accurately and in a timely manner.
Prep Cook
Red Lobster
Philadelphia
01.2023 - 06.2023
- Seasoned cooked dishes properly before serving them.
- Measured ingredients accurately using measuring cups and spoons.
- Followed recipes to prepare meals according to customer specifications.
Dishwasher
Dennys Restaurant
Northfield
07.2022 - 11.2022
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Checked temperatures of dishwashing machines to ensure proper functioning.
Skills
- Order management
- Menu knowledge
- Customer service
- Complaint resolution
- Employee training
- Time management
Timeline
Server
El Jimador Mexican Cuisine
09.2023 - 12.2023
Waitress Trainer
El Ranchito Restaurant
06.2023 - Current
Prep Cook
Red Lobster
01.2023 - 06.2023
Dishwasher
Dennys Restaurant
07.2022 - 11.2022