Maria Prada
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with guests. Motivated to maintain guest satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Charley’s Steakhouse
02.2025 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests needs.
- Skillful multitasking while remaining calm under pressure during busy shifts.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being apparently sales-driven
- Suggested wine pairings to go with specific menu items
Financial Advisor Assistant
Raymond James Financial Services, Inc
11.2024 - 02.2025
- Facilitate new client onboarding process and investment account setup.
- Develop strong relationships with clients through consistent follow-up communications and personalized attention
- Assist advisor in the preparation of client presentations and portfolio reviews
- Facilitate clear communication between clients and financial advisors through prompt response to inquiries via phone or email
- Execute miscellaneous tasks given by my advisor in relation to clients, events, or deadlines
- Managed scheduling and coordination of client meetings, enhancing communication efficiency
Bartender
London House Private Member’s Club
07.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
The Capital Grille
02.2023 - 06.2024
- Fine dinging training
- Knowledge of food & wine menu and descriptions
- Teamwork
- Cash and card handling
- Multitasking
- Problem Solving
- Guest/Customer satisfaction and communication
- Sales
- Food running
Server
Eddie V’s Prime Seafood
12.2021 - 01.2023
- Fine dinging training
- Knowledge of food & wine menu and descriptions
- Teamwork
- Cash and card handling
- Multitasking
- Problem Solving
- Guest/Customer satisfaction and communication
- Food running
- Sales
Hostess/Server
Miller’s Ale House
02.2018 - 03.2019
- Greet customers at the door
- Floor coordinating
- Food running
- Engaging with customers
- Knowledge of drinks and menu
- Cash handling.
Assistant Manager, Cashier
Scoops and Sprinkles
01.2016 - 01.2018
- Manage money in register
- Make employee schedules
- Report daily income
- Clean and organize shop.
Sales Associate
Wild Child Art Gallery
01.2014 - 05.2014
- Clarified a client’s questions or concerns about artwork
- Sold multiple artworks to customers in person and over the phone
- Managed money in the register
- Reported daily income of the gallery
- Cleaned and organized gallery
Education
Bachelor of Science - Hospitality Management
University Of Central Florida
07.2021
Skills
- Customer service
- Client relationship building
- Sales techniques
- Detail oriented
- Multi-Tasking
- Problem-solving
- Time-management
- Proficient in Microsoft
- Team player
- Phone and email etiquette
- Work well under pressure
- Enthusiastic
- Proactive
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Certification
Luxury Lodging
TEFL
Timeline
Server
Charley’s Steakhouse
02.2025 - Current
Financial Advisor Assistant
Raymond James Financial Services, Inc
11.2024 - 02.2025
Bartender
London House Private Member’s Club
07.2024 - 11.2024
Server
The Capital Grille
02.2023 - 06.2024
Server
Eddie V’s Prime Seafood
12.2021 - 01.2023
Hostess/Server
Miller’s Ale House
02.2018 - 03.2019
Assistant Manager, Cashier
Scoops and Sprinkles
01.2016 - 01.2018
Sales Associate
Wild Child Art Gallery
01.2014 - 05.2014
Bachelor of Science - Hospitality Management
University Of Central Florida