Maria Ramirez
Winston-Salem,NC
Summary
I am a determined leader at Earthbound Trading with a track record of enhancing sales through effective merchandising and customer engagement. I am very much skilled in cash handling accuracy and exceptional customer service, demonstrated by increased customer satisfaction and operational efficiency. Expert in workplace safety and inventory monitoring, consistently maintaining high standards and driving results.
Overview
3
3
years of professional experience
Work History
Lead Key Holder
Earthbound Trading
09.2023 - Current
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Coordinated special events and promotions within the store to drive customer engagement and increase sales opportunities.
- Assisted management in creating employee schedules that ensured adequate staffing during peak hours without compromising operational efficiency.
- Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity promptly.
- Increased customer satisfaction by providing personalized assistance and recommendations.
Contact Center Representative
TruliantFCU
04.2022 - 09.2022
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Processed transactions over the telephone.
Hawthorne Inn
Hawthorne Inn
04.2021 - 11.2021
- Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06.2020
Skills
- Store operations
- Cash Handling Accuracy
- Customer Service
- Workplace Safety
- Task Delegation
- Inventory Monitoring
- Bank Deposits
- Honest and Dependable
- Creative Thinking
- Goal-Driven
References
- Juan G. (Mentor) (743)333-1538
- Aaron S. (Manager) (336) 420-6563
- Salvador D. (Coworker) (336) 254-8920
Timeline
Lead Key Holder
Earthbound Trading
09.2023 - Current
Contact Center Representative
TruliantFCU
04.2022 - 09.2022
Hawthorne Inn
Hawthorne Inn
04.2021 - 11.2021
High School Diploma -
East Forsyth High School