Maria Ramirez
Vinton,VA
Summary
Exceptional Supervisor of Operations with 20 years of experience focused on successful team building, customer service and productivity. Skilled in interpersonal communication and service quality across various environments. A highly reliable team player committed to efficiently meet goals.
Overview
28
28
years of professional experience
Work History
Supervisor of Operations
Hardee's Restaurant
03.2002 - 08.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Bartender
Country Cookin
03.1996 - 03.2003
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Education
GED -
Patrick Henry High School
Roanoke, VA06.2000
Skills
- Customer Service
- Maintenance Oversight
- Team Development
- Problem Solving
- Active Listening Skills
- Multitasking
- Interpersonal Communication
- Fluent in Spanish
Timeline
Supervisor of Operations
Hardee's Restaurant
03.2002 - 08.2024
Bartender
Country Cookin
03.1996 - 03.2003
GED -
Patrick Henry High School
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