MARIA RAMIREZ
7430 N 100TH AVE APT 2087 GLENDALE,AZ
Summary
Adept at customer service and office administration, I excelled at Western Dental & Orthodontics by enhancing client satisfaction and streamlining the check-in process. Expertise in data entry and exceptional listening skills contributed to resolving customer issues efficiently, boosting office organization, and maintaining confidentiality, significantly improving the customer experience.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Western Dental & Orthodontics
04.2024 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Insurance Customer Service Representative
Auto Insurance
01.2023 - 04.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Education
High School Diploma -
ALHAMBRA HIGH SCHOOL
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Scheduling
- Appointment scheduling
- Administrative skills
- Office organization
- Office administration
Timeline
Front Desk Receptionist
Western Dental & Orthodontics
04.2024 - 09.2024
Insurance Customer Service Representative
Auto Insurance
01.2023 - 04.2024
High School Diploma -
ALHAMBRA HIGH SCHOOL
Similar Profiles
Monica AvalosMonica Avalos
Dental Assistant at Western Dental & OrthodonticsDental Assistant at Western Dental & Orthodontics
Elizabeth RandleElizabeth Randle
Registered Dental Assistant at Western Dental & OrthodonticsRegistered Dental Assistant at Western Dental & Orthodontics
Naeil ElhussinyNaeil Elhussiny
Exodontist/ Implantologist at Western Dental & OrthodonticsExodontist/ Implantologist at Western Dental & Orthodontics