Maria Rentas
Worcester,MA
Summary
Detail-oriented Patient Care Coordinator with expertise in appointment scheduling and HIPAA compliance. Proven ability to enhance patient relations while streamlining care processes.
Compassionate and organized professional specializing in patient care coordination. Skilled in managing sensitive information and fostering patient satisfaction through effective communication and critical thinking.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Acton Medical Associates
Acton, MA
06.2025 - Current
- Coordinated patient appointments and follow-ups to enhance scheduling efficiency.
- Assisted with patient intake processes, ensuring accurate data collection and documentation.
- Communicated effectively with patients regarding treatment plans and office procedures.
- Supported healthcare providers by managing patient inquiries and relaying critical information.
- Maintained electronic health records by updating patient information and appointment statuses.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Facilitated smooth operations by organizing medical records for easy access during consultations.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Answered incoming calls, scheduled appointments and filed medical records.
PCA Personal Care Coordinator
Tempus Unlimitied
Worcester, MA
07.2023 - 06.2025
- Assisted patient with daily living activities, ensuring comfort and dignity.
- Advocated for patients' needs and preferences during care coordination meetings.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Customer Service Representative
Xceedance
Worcester, MA
05.2023 - 07.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders and managing customer accounts using CRM software.
- Provided timely support for product-related questions, enhancing customer satisfaction.
- Trained new team members on operational procedures and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Signius Communications
Mobile, AL
11.2021 - 05.2023
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Maintained accurate records of customer interactions to ensure information consistency.
- Implemented feedback mechanisms to improve service delivery and client engagement strategies.
- Analyzed customer feedback trends to identify areas for service improvement initiatives.
- Provided bilingual support to customers, ensuring clear communication and resolution of inquiries.
Customer Service Representative
Trubridge
Mobile, AL
09.2020 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Covenir
Worcester, MA
01.2018 - 06.2020
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Implemented feedback mechanisms to improve service delivery and enhance customer experience.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Translated documents, forms and other materials from English to Spanish.
Patient Service Representative
Harvard Vanguard Medical Associates
Somerville, MA
03.2012 - 11.2017
- Facilitated patient scheduling using electronic health record systems to optimize appointment availability.
- Assisted patients in navigating insurance processes to ensure coverage for medical services.
- Responded to patient inquiries and resolved concerns efficiently, enhancing overall satisfaction.
- Collaborated with clinical teams to streamline communication and improve patient care coordination.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Education
High School Diploma -
Dorchester City Roots
Boston, MA 06-1997
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Patient confidentiality
- Patient care coordination
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Acton Medical Associates
06.2025 - Current
PCA Personal Care Coordinator
Tempus Unlimitied
07.2023 - 06.2025
Customer Service Representative
Xceedance
05.2023 - 07.2023
Customer Service Representative
Signius Communications
11.2021 - 05.2023
Customer Service Representative
Trubridge
09.2020 - 11.2021
Customer Service Representative
Covenir
01.2018 - 06.2020
Patient Service Representative
Harvard Vanguard Medical Associates
03.2012 - 11.2017
High School Diploma -
Dorchester City Roots