Maria Rivera
Weslaco,TX
Summary
At Coach's Pharmacy, I excelled as a Pharmacy Technician, mastering workflow optimization and enhancing customer loyalty through exceptional problem-solving and active listening. My expertise in pharmacology and HIPAA compliance, coupled with a proven track record in insurance billing and patient confidentiality, significantly contributed to operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician
Coachs Pharmacy
03.2009 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
Pharmacy License -
Valley Grande Institute For Academic Studies
Weslaco, TX12.2009
Skills
Problem-solving skills
Team Collaboration
Confidentiality and HIPAA
Workflow Optimization
Answering customer questions
Insurance Verification
Pharmacology knowledge
Healthcare regulations
Active Listening
Critical Thinking
Data Entry
Computer Proficiency
Paperwork Processing
Data Collection
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Coachs Pharmacy
03.2009 - Current
Pharmacy License -
Valley Grande Institute For Academic Studies