Maria Rivera
Brownsville,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registration Representative
DHR Health
04.2023 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Welcomed as many as 40 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Customer Service Representative
UnitedHealth Group
05.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retention Representative
Charter Communications, Spectrum
10.2021 - 05.2022
- Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress with client throughout length of project
Loan agent
Famsa
05.2015 - 04.2020
- Assisted customers in provided a loan under credit and providing the best customer service
Store Manager
Metro PCS
06.2013 - 05.2015
- Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to fulfill their reporting and business needs
Education
No Degree - Nursing
Texas State Technical College
Harlingen, TXHigh School Diploma -
James Pace High School
Brownsville, TX06-2013
Skills
- Cross-Functional Teamwork
- HIPAA Compliance
- Daily Operations Management
- Patient confidentiality
- Patient Registration
- Documentation skills
- Insurance Verification
- Client Relations
- Insurance Billing
- Admissions requirements
- Problem-Solving
- Healthcare experience
Certification
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registration Representative
DHR Health
04.2023 - Current
Customer Service Representative
UnitedHealth Group
05.2022 - 01.2023
Retention Representative
Charter Communications, Spectrum
10.2021 - 05.2022
Loan agent
Famsa
05.2015 - 04.2020
Store Manager
Metro PCS
06.2013 - 05.2015
No Degree - Nursing
Texas State Technical College
High School Diploma -
James Pace High School
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