Maria Rivera-Holland
Lakewood,WA
Summary
Accomplished Operations Manager with a proven track record at F-Dub Services, enhancing team leadership and performance monitoring to drive productivity and customer satisfaction. Expert in health and safety compliance and performance reporting, I've significantly improved operational standards and workforce training, ensuring a 20% increase in efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Peirce County Operations Manager
F-Dub Services
Lakewood, WA
02.2021 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Assistant Director of Operations
Allied Universal Security Services
Federal Way, WA
08.2020 - 11.2025
- Created detailed reports on key performance indicators to track progress against goals.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Organized regular meetings with stakeholders to discuss issues related to operations management.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
Assistant Manager
Famous Footwear
Federal Way, WA
08.2018 - 08.2025
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized and distributed promotional materials to target audiences.
Department Manager
McDonald's
Federal Way, WA
08.2013 - 07.2019
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Performed opening and closing duties as part of management team and handled cash management.
Education
High School Diploma -
Federal Way
Federal Way, WA06-2013
Skills
- Performance monitoring
- Marketing
- Health and safety compliance
- Performance reporting
- Incident management
- Workforce training
- Team leadership
Certification
- Washington Guard Card
- Cpr and First aid training
Timeline
Peirce County Operations Manager
F-Dub Services
02.2021 - Current
Assistant Director of Operations
Allied Universal Security Services
08.2020 - 11.2025
Assistant Manager
Famous Footwear
08.2018 - 08.2025
Department Manager
McDonald's
08.2013 - 07.2019
High School Diploma -
Federal Way
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