Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Rivero Machado

Orlando,FL

Summary

A dynamic Service Advisor at H&N Auto Repair, I excelled in vehicle assessment and fostering customer loyalty, significantly surpassing monthly sales targets. My blend of sales expertise and a team player mentality, alongside a knack for complaint resolution, ensured high customer satisfaction and efficient service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Advisor

H&N Auto Repair
02.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Babysitter

Family Business
02.2022 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.

Education

High School Diploma -

Acceleration East High School
Orlando, FL
05.2024

Skills

  • Vehicle assessment
  • Team player mentality
  • Complaint resolution
  • Goal-oriented mindset
  • Sales expertise
  • Customer consulting
  • Customer Relationship Management

Certification

RBT 40-Hour Training

Timeline

Service Advisor

H&N Auto Repair
02.2023 - Current

Babysitter

Family Business
02.2022 - Current

High School Diploma -

Acceleration East High School

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Maria Rivero Machado