Summary
Overview
Work History
Education
Skills
Timeline
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Maria Rodriguez

Rochester Hills,MI

Summary

Proven track record in enhancing customer satisfaction and loyalty at Fresh Thyme Market, adept in cash register operation and customer service excellence. Demonstrated ability to mentor new staff and improve sales through effective promotional strategies. Skilled in organizational abilities and showcasing empathy towards customer needs, significantly contributing to a positive shopping environment.

Overview

2
2
years of professional experience

Work History

Cashier

Fresh Thyme Market
06.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Courtesy Clerk

Krogers Grocery Store
06.2022 - 05.2023
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Trained new personnel regarding company operations, policies and services.

Cashier

Michaels Craft Store
11.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Education

Associates - Diagnostic Medical Sonography

Oakland Community College
Rochester Hills, MI
05.2026

High School Diploma -

Stoney Creek High School
Rochester Hills, MI
06.2023

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Cleaning and sanitizing

Customer service excellence

Cash Register Operation

Organizational abilities

Timeline

Cashier

Fresh Thyme Market
06.2023 - 03.2024

Courtesy Clerk

Krogers Grocery Store
06.2022 - 05.2023

Cashier

Michaels Craft Store
11.2021 - 05.2022

Associates - Diagnostic Medical Sonography

Oakland Community College

High School Diploma -

Stoney Creek High School

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Maria Rodriguez