Maria Rosas Gonzalez
Newburgh
Summary
Dedicated customer service representative skilled in customer relations, insurance verification, and effective communication. Proven ability to resolve issues and educate customers, ensuring a positive experience and encouraging repeat business.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Americas Best Eyeglasses And Contacts
Newburgh
01.2020 - 12.2025
- Assisted customers in selecting eyeglasses and contact lenses based on needs.
- Addressed customer inquiries and resolved issues with empathy and professionalism.
- Educated customers on proper care and usage of eyewear products.
- Collaborated with team members to ensure a smooth store operation.
- Managed inventory levels and restocked products as needed.
- Trained new staff on customer service protocols and product knowledge.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork and updating databases.
- Verify insurance coverage and pull benefits for each patients.
Cashier / float tech
Hudson View Pharmacy
Newburgh
07.2015 - 12.2019
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate inventory records for pharmacy products and supplies.
- Handled customer inquiries and resolved issues effectively and courteously.
- Collaborated with pharmacy team to ensure smooth daily operations.
- Ensured cleanliness and organization of the checkout area for a pleasant experience.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed prescriptions accurately using pharmacy management software systems.
Call Center Representative
Cornerstone Family Care
Newburgh
02.2018 - 05.2018
- Maintained a professional demeanor while handling challenging customer situations.
- Answered incoming calls from customers and provided assistance with medication refills, billing questions, and other customer service related issues.
- Making appointments for new and existing patients using the practice management system template.
- Coordinate with departmental Patient services representatives and nursing staff to accommodate patients' request for earlier appointments.
- Verified all insurance information for each patient including eligibility,PCP and referrals required for visit type.
Cashier
Rite-Aid Pharmacy
Newburgh
2015 - 08.2017
- Operated cash register and processed customer transactions efficiently.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Stocked shelves and ensured products were displayed according to company standards.
Education
High School Diploma -
Newburgh Free Academy School
201 Fullerton Ave,Newburgh NY06-2013
Skills
- Customer relations and support
- Call center experience and telephone etiquette
- Live chat support
- Insurance verification and data entry
- Microsoft Office proficiency
- Effective communication skills
- Bilingual communication
- Time management and organization
- Scheduling and planning
- Positive demeanor
Languages
Spanish
Professional
Timeline
Customer Service Representative
Americas Best Eyeglasses And Contacts
01.2020 - 12.2025
Call Center Representative
Cornerstone Family Care
02.2018 - 05.2018
Cashier / float tech
Hudson View Pharmacy
07.2015 - 12.2019
Cashier
Rite-Aid Pharmacy
2015 - 08.2017
High School Diploma -
Newburgh Free Academy School