Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Maria Rosas Sandoval

San Jose,California

Summary

Dynamic professional with a proven track record at Amazon, adept in complex problem-solving and leadership. Excelled in enhancing customer satisfaction and team productivity through innovative strategies and effective communication. Skilled in computer applications and time management, demonstrating a commitment to excellence and a culture of positive engagement.

Overview

8
8
years of professional experience

Work History

Associate

Amazon
06.2022 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Intern Driver Trainer

Amazon
10.2023 - 12.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Supervisor

Hyatt
01.2018 - 04.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Waitress

Fuentes Taqueria
08.2016 - 05.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Bachelor Of Arts - Sociology

California State University - Stanislaus
Turlock, CA

Downtown College Preparatory
San Jose, CA
06.2015

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Complex Problem-Solving
  • Work Planning and Prioritization
  • New Hire Training
  • Leadership Qualities

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.

Languages

Spanish
Native or Bilingual

Timeline

Intern Driver Trainer

Amazon
10.2023 - 12.2023

Associate

Amazon
06.2022 - Current

Supervisor

Hyatt
01.2018 - 04.2022

Waitress

Fuentes Taqueria
08.2016 - 05.2018

Bachelor Of Arts - Sociology

California State University - Stanislaus

Downtown College Preparatory

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Maria Rosas Sandoval