Maria Rovinsky
Dallas
Summary
Dedicated front desk receptionist skilled in customer service, problem-solving, and relationship building. Committed to enhancing clinic efficiency and maintaining patient confidentiality.
Detail-oriented professional with experience in healthcare and hospitality. Proven ability to manage patient scheduling and enhance clinic operations while ensuring compliance with privacy regulations. Eager to leverage skills to improve patient experiences. People person, fast learner brings solid work ethic and relevant skills to succeed as an employee.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Careone Medical Clinic
400 Stonebrook Parkway Ste 201Fisco,Tx
09.2024 - Current
- Greeted and assisted patients, ensuring a welcoming environment at front desk.
- Managed patient scheduling using electronic health record system for efficient appointment flow.
- Handled incoming calls, directing inquiries to appropriate departments for prompt resolution.
- Coordinated patient check-in and check-out processes to enhance overall clinic efficiency.
- Maintained accurate patient records and documentation in compliance with privacy regulations.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled assignments independently with good judgement and critical thinking skills.
Owner
Queen Cleaning
Dallas/ Fort Worth
01.2020 - Current
- Oversaw daily operations, ensuring high cleanliness standards and client satisfaction.
- Developed efficient scheduling systems to optimize staff assignments and service delivery.
- Trained and mentored new staff on cleaning protocols and customer service excellence.
- Implemented quality control measures to enhance service consistency and reliability.
- Managed inventory of cleaning supplies, reducing costs through strategic purchasing decisions.
- Cultivated strong client relationships, leading to increased repeat business and referrals.
- Managed day-to-day business operations.
Medical Records Clerk
Photo Stat Baylor Carrollton / Carrollton Regional
Carrollton, TX
04.2017 - 2022
- Organized and maintained electronic medical records for efficient retrieval and compliance.
- Assisted in processing patient information to ensure accuracy and confidentiality.
- Coordinated with healthcare providers to verify and update patient records promptly.
- Utilized medical record software to input data, enhancing workflow efficiency.
- Implemented best practices for file organization, improving access to critical information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Healthcare Customer Service Representative
United Healthcare Medicare
Bedford, TX
09.2019 - 2020
- Assisted members with inquiries regarding Medicare benefits and plan options.
- Resolved customer issues efficiently, ensuring satisfaction and retention.
- Educated clients on coverage details and claims processes.
- Processed applications and updates in member accounts accurately.
- Utilized CRM systems to track interactions and manage customer relationships effectively.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
No Degree -
Texas Notary
Dallas, TX01-2026
High School Diploma -
J.J. Pearce High School
Richardson, TX05-1999
Medical Code And Billing -
Ashworth College
Dallas, TX09-2008
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Office organization
- File organization
- Hospitality services
- Guest relations
- Multi-line telephone systems
- Mail sorting
- Inventory control
- Payment processing
- Relationship building
Timeline
Front Desk Receptionist
Careone Medical Clinic
09.2024 - Current
Owner
Queen Cleaning
01.2020 - Current
Healthcare Customer Service Representative
United Healthcare Medicare
09.2019 - 2020
Medical Records Clerk
Photo Stat Baylor Carrollton / Carrollton Regional
04.2017 - 2022
No Degree -
Texas Notary
High School Diploma -
J.J. Pearce High School
Medical Code And Billing -
Ashworth College