Maria Cam Ruiz
East Earl,PA
Summary
Responsive team leader with strong leader background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
10
10
years of professional experience
Work History
Universal Banker
Fulton Bank
Leola, PA
11.2023 - Current
- Developed and maintained relationships with potential customers to increase loan business.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Advised customers on how to use mobile banking applications effectively.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
Sales and Service Specialist
Fulton Bank
New Holland, PA
07.2023 - Current
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Received and processed client payments and updated accounts.
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
Department Supervisor
Lowes Home Improvment
Reading, PA
02.2020 - Current
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Trained and mentored new associates on department policies and procedures.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Head Cashier Supervisor
Lowes Home Improvment
West Des Moines, IA
02.2019 - 02.2020
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed exchanges and returns by inputting in company database.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Administrative Clerk
Lowes Home Improvment
West Des Moines, IA
07.2018 - 02.2019
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reconciled computer reports with manually maintained ledgers.
- Reduced financial discrepancies by accurately managing accounting documentation.
Receiving Clerk/RTM Clerk
Lowes Home Improvment
West Des Moines, IA
09.2014 - 07.2018
- Maintained clean work area that adhered to strict safety standards.
- Reviewed work orders to check correctness of deliveries.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Organized storage areas to maximize movement and minimize labor.
- Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered Genesis system.
- Investigated inventory discrepancies to maintain recordkeeping validity.
Education
Accounting Clerk - Accounting
Northeast Iowa Community College
Calmar, IA06.2012
Skills
- Inventory Management
- Team Supervision
- Coaching and Mentoring
- Decision Making
- Teller Support
- Relationship Building
- Problem-Solving
Timeline
Universal Banker
Fulton Bank
11.2023 - Current
Sales and Service Specialist
Fulton Bank
07.2023 - Current
Department Supervisor
Lowes Home Improvment
02.2020 - Current
Head Cashier Supervisor
Lowes Home Improvment
02.2019 - 02.2020
Administrative Clerk
Lowes Home Improvment
07.2018 - 02.2019
Receiving Clerk/RTM Clerk
Lowes Home Improvment
09.2014 - 07.2018
Accounting Clerk - Accounting
Northeast Iowa Community College