MARIA RUIZ DELGADO

• Answer phones, schedule appointments and managed patient flow while greeting visitors in a professional manner.
• Patient registration, insurance verification, form completion and collect payments for billing
• Plans, organizes and Multi task with heavy call volume Ability to quickly analyze and troubleshoot stressful and challenging situations.
• Follow up on labs, imaging reports, medical records and prescription refills
• Collect blood, urine and fecal specimen and prepare all required paperwork and documentation
• Interview and engage patients to obtain medical history, chief complaints and vital signs.
• Coordinate patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

• Addressed questions and concerns to educate patients on collection process and procedures.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Ensured accurate results by strictly adhering to established protocols for specimen collection, handling, and labeling.
• Packaged and shipped specimens to central lab daily.
• Self-motivated, with a strong sense of personal responsibility.

· Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

· Minimized errors in sample identification through diligent verification of patient information and proper labeling of specimens.

· Completed proper sanitation and cleaning of equipment and work areas between patients.

· Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

· Followed established safety protocols and standards to minimize risk of infection and injury.