Maria Sanchez
Pomona ,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
NutraMed, Inc
Chino, CA
08.2006 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sales for Export/Imports
- Process Internet and walk in orders
- Process same day shipment
- Mass Market/Distributors: CVS, Walgreens, Rite-Aid, Kroger, GNC
- Trader Joes etc.
- Processing orders and invoicing
- Assist account receivable
- Assist President with project
- Tracking shipments
- Assist outside sales representatives
- Manage product inventory and returns
- Converted batch numbers to new product lot numbers
- Trade show team member
Administrative Assistant to Facility Director
The Garderns At Hillsborough
Chino, CA
05.2002 - 11.2006
- Coached new employees on administrative procedures, policies and performance standards.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Manage monthly dues for 300 residents
- Guest relations to residents and guest
- Coordinate daily activities for residents
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
High School Diploma -
Garey High School
Pomona, Ca06.1981
Skills
- Outlook
- Goldmine
- Soloman
- EDI
- Excell
- Data Entry
- Microsoft Word
- SAP
- Adobe
Timeline
Customer Service Representative
NutraMed, Inc
08.2006 - 02.2022
Administrative Assistant to Facility Director
The Garderns At Hillsborough
05.2002 - 11.2006
High School Diploma -
Garey High School
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