Maria Sanchez
Moreno Valley,Ca
Summary
Office administrator adept in providing administrative support to office staff to ensure optimal productivity and efficiency. To enhance my skills at well establish organization that will lead to a lasting relationship in my work field. Dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in microsoft word and excel.
Overview
17
17
years of professional experience
Work History
Administrative Specialist II
Kaiser Permanente
03.2022 - Current
- Use a variety of word-processing software to type letters, reports and presentation materials
- Develop and implement a well-organized filling system and introduced effective scheduling
- Communicate closely with Direct administrator regarding needs, concerns, or issues in the department
- Distribute agenda and follow up materials
- Prepare routine correspondence, office forms, and/or other business related documents
- Assist with the scheduling of employee training
- Assist with onboarding new employee
- Perform office supply inventory and replenishment services as needed
- Create schedules, organized meetings, and handle multilevel office task with promptness and accuracy
- Process Payroll
- Process expense reports
- Complete work assignments by following procedures and policies and using data, and resources with oversight and management.
- Provide support to administration personnel by regularly communicating with admin team members to ensure schedule meeting and changes are accurately interpreted and accounted for.
Service Receptionist Ambulatory
Kaiser Permanente
10.2018 - 03.2022
- Customer Service (Greeting, navigating, instructing/educating)
- Answer calls and relay messages to staff
- Relate clerical duties as required, such as direct booking, copying, etc
- Cash Handling
- Collect copays (credit cards, checks)
- Telephone reception for designated area screening and referring incoming calls to appropriate staff, take and relay messages, give out general or procedural information to patients
- Distribute Questionnaires, Various medical/authorization/insurance forms, patient communication materials, and complete statistical reports as requested
- Verify members’ benefits, notify member of applicable cost share and updates patients' demographics information to include all patient registration and billing information
- Escalate any issues as appropriate
- Collect appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule
- Inform member of account balance information
- Contact counselor when needed, fill out financial and non-financial forms and review them with members as appropriate
- Knowledge of Kaiser Permanente's computer systems
Reception/Cashier/Lead Service Advisor
Crest Chevrolet
02.2007 - 09.2018
- Knowledge of data entry and office administration
- Experience with Microsoft, Excel, Outlook and power point
- Coordinate busy twelve line phone system
- In direct contact with multiple insurance carriers (century warranty, ari, one time chargers, oec..)
- Receipt in all down payments, parts checks and service checks
- Handle a drawer with over two thousand dollars daily
- Bank deposit daily
- Customer service, deal with over eighty to one hundred customers daily
- Documents and record file
- Fax documents for payments
- Create and cancel appointments
- Scan documents
- Update costumers with vehicle information
- Order parts for customers, track special order parts
- Keep track of rental vehicles
- Verify Car insurance for rental cars
- Handle Customers complains
- Reconcile end of month reports for service
Education
2.2024
BBA - business administration emphasizing In Project Management
Colorado Technical University
Colorado Springs, CO02.2024
Associate of Science - Business Administration
Colorado Technical University
2022
Skills
- Communication and interpersonal skills
- Performance monitoring
- Time management and organizational skills
- Problem Solving
- Schedule Management
- Project Support
- Customer Relations
- Payroll and Benefits Administration
- Meeting Coordination
- Office Supplies and Inventory
- Calendar Maintenance and Docketing
- Microsoft Office
- Overcoming Obstacles
- Attention to Detail
- Workload Management
- Administrative Leadership
- Administrative and Clerical Support
Languages
Spanish
Full Professional
Timeline
Administrative Specialist II
Kaiser Permanente
03.2022 - Current
Service Receptionist Ambulatory
Kaiser Permanente
10.2018 - 03.2022
Reception/Cashier/Lead Service Advisor
Crest Chevrolet
02.2007 - 09.2018
BBA - business administration emphasizing In Project Management
Colorado Technical University
Associate of Science - Business Administration
Colorado Technical University
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