Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Data Entry] position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Call Center Representative
State Farm
Houston, TX
12.2015 - 04.2016
Managed high call volumes while providing exceptional customer support and maintaining professional composure offering quotes for the ir best convenience.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Multitasking Secretary
Arrow Glenn Body Shop
San Antonio, TX
01.2015 - 11.2015
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Education
Bachelors Degree - Accountant
Jose Cecilio Del Valle Technical School
Honduras, Central America
12.1998
Bachelors Degree - Shorthand Typist Secretary With
San Vicent of Paul Highschool
Honduras, Central America
11.1997
Skills
Typing specialist
Problem-solving skills
Customer Support
Data Entry
Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
State Farm
12.2015 - 04.2016
Multitasking Secretary
Arrow Glenn Body Shop
01.2015 - 11.2015
Bachelors Degree - Accountant
Jose Cecilio Del Valle Technical School
Bachelors Degree - Shorthand Typist Secretary With