Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Maria Teresa Sanchez

Plainfield,USA

Summary

Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Holiday Inn
05.2022 - Current
  • Greeted and checked in guests with a warm and professional demeanor, ensuring a seamless arrival experience
  • Managed guest check-outs efficiently, processing payments and handling billing inquiries
  • Provided personalized recommendations for local attractions, dining, and hotel amenities to enhance guest satisfaction
  • Resolved guest concerns and complaints promptly, ensuring a positive resolution and maintaining brand standards

Office Assistant

Timothy McLaughlin Financial New Jersey
02.2021 - 04.2022
  • Managed daily office operations, including scheduling, data entry, and filing
  • Answered phone calls and emails, providing prompt and professional communication
  • Assisted in preparing reports, presentations, and spreadsheets using Microsoft Office and Google Suite

Education

B.S. - Management HR

Kean University
New Brunswick, NJ
05.2027

Associate of Applied Science - Business Administration

ASA College of Manhattan
Manhattan, New York
02.2021

Skills

  • Office: Word, Excel, Access, and PowerPoint
  • Excellent customer Service and Interpersonal skills
  • Knowledge of Payroll, Accounting, and Taxation Applications
  • Knowledge of QuickBooks applications, Bookkeeping

Spanish

I am fluent in Spanish and use it confidently in both professional and casual setting. my language skills allow me ti effectively communicate with Spanish -speaking clients colleagues and vendors. I am comfortable reading writhing, which add value to diverse and inclusive workplace environments.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Front Desk Agent

Holiday Inn
05.2022 - Current

Office Assistant

Timothy McLaughlin Financial New Jersey
02.2021 - 04.2022

Associate of Applied Science - Business Administration

ASA College of Manhattan

B.S. - Management HR

Kean University
Maria Teresa Sanchez