Maria Teresa Sanchez
Plainfield,USA
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Holiday Inn
05.2022 - Current
- Greeted and checked in guests with a warm and professional demeanor, ensuring a seamless arrival experience
- Managed guest check-outs efficiently, processing payments and handling billing inquiries
- Provided personalized recommendations for local attractions, dining, and hotel amenities to enhance guest satisfaction
- Resolved guest concerns and complaints promptly, ensuring a positive resolution and maintaining brand standards
Office Assistant
Timothy McLaughlin Financial New Jersey
02.2021 - 04.2022
- Managed daily office operations, including scheduling, data entry, and filing
- Answered phone calls and emails, providing prompt and professional communication
- Assisted in preparing reports, presentations, and spreadsheets using Microsoft Office and Google Suite
Education
B.S. - Management HR
Kean University
New Brunswick, NJ05.2027
Associate of Applied Science - Business Administration
ASA College of Manhattan
Manhattan, New York02.2021
Skills
- Office: Word, Excel, Access, and PowerPoint
- Excellent customer Service and Interpersonal skills
- Knowledge of Payroll, Accounting, and Taxation Applications
- Knowledge of QuickBooks applications, Bookkeeping
Spanish
I am fluent in Spanish and use it confidently in both professional and casual setting. my language skills allow me ti effectively communicate with Spanish -speaking clients colleagues and vendors. I am comfortable reading writhing, which add value to diverse and inclusive workplace environments.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Agent
Holiday Inn
05.2022 - Current
Office Assistant
Timothy McLaughlin Financial New Jersey
02.2021 - 04.2022
Associate of Applied Science - Business Administration
ASA College of Manhattan
B.S. - Management HR
Kean University
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