MARIA SCHLETTE

All passengers have information into the ticketing reservation system, and adjustments to itinerary and gate information. Keep passengers informed and make announcements to ensure important information, flights an luggage and flights are dispatched on-time.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.

• Completes activities, associated paperwork and/or computer entries related to boarding and/ordeplaning passengers, Keys passenger information into the ticketing reservation system, assisting passengers with reservations, ticketing, and adjustments to itinerary, greets passengers and provides necessary travel and gate information
• Keep passengers informed and make announcements to ensure important information is communicated about itineraries, flights and luggage
• Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on-time.