Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Scott

Omaha,NE

Summary

Proven Medical Support Worker with a track record of enhancing patient satisfaction and streamlining office operations at Duet/ENCOR. Expert in HIPAA compliance and healthcare customer service, demonstrating exceptional interpersonal skills and attention to detail.

Achieved significant improvements in patient care and administrative efficiency through innovative problem-solving and effective team collaboration. A highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Knowledgeable Med Aid with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Support Worker

Duet/ENCOR
05.2019 - Current
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information both in-person or via electronic means.
  • Improved patient satisfaction by providing attentive and compassionate support during medical appointments.
  • Managed inventory levels of supplies while maintaining cost-efficiency through careful tracking and ordering processes.
  • Provided exceptional customer service to patients by resolving billing inquiries, explaining insurance coverage details, and navigating financial assistance options.
  • Ensured a clean and safe environment for patients and staff, performing regular sanitation procedures and adhering to infection control guidelines.
  • Streamlined administrative tasks such as filing, data entry, and document management to improve overall office organization.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Completed necessary reports and documentation on time and to specifications.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.
  • Assisted patients with therapy exercises as specified by care team.

RBT

Golden Step ABA
05.2023 - 11.2024
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
  • Supported families in understanding and applying behavioral strategies within the home environment.
  • Maintained a safe, structured learning environment conducive to the individual success of each client.
  • Improved communication skills in autistic children by utilizing evidence-based practices.
  • Documented behavioral data accurately, contributing to better-informed treatment adjustments.
  • Provided crisis intervention support as needed, prioritizing the safety and well-being of all involved parties.
  • Adhered to ethical guidelines outlined by the Behavior Analyst Certification Board, ensuring quality care delivery across all cases.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Education

Graphic Design

Metropolitan Community College
Omaha, NE
05.2025

High School Diploma -

Central High School
Omaha
05.2017

Skills

HIPAA Compliance Understanding

Healthcare Customer Service

Interpersonal relationship building

Team Collaboration and Communication

Medical billing and coding

Medication Administration Support

Problem-Solving

Time Management

Attention to Detail

Certified in CPR

Medical Terminology

Excellent Communication

Certification

  • Certified CPR
  • Certified Med Aid
  • Completion of HIPAA and MANDT Training

Timeline

RBT

Golden Step ABA
05.2023 - 11.2024

Medical Support Worker

Duet/ENCOR
05.2019 - Current

Graphic Design

Metropolitan Community College

High School Diploma -

Central High School

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Maria Scott