Maria Sencion-Diaz
Hooper,UT
Overview
4
4
years of professional experience
Work History
Shift Lead
Uptown Cheapskate
05.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Delegate daily tasks and responsibilities.
- Resolve customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintain a clean and organized work environment, ensuring safety standards are met consistently.
Personal Shopper
Walmart
04.2021 - 03.2024
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
No Degree - Early Childhood Education - Elementary Education
Weber State University
Ogden, UTHigh School Diploma -
Fremont High School
Plain City, UT05.2019
Skills
- Adaptability
- Fast-Paced Environment
- Organized and Efficient
- Communication and Interpersonal Connection
- Superior customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Uptown Cheapskate
05.2024 - Current
Personal Shopper
Walmart
04.2021 - 03.2024
No Degree - Early Childhood Education - Elementary Education
Weber State University
High School Diploma -
Fremont High School
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