Maria Alejandra Serarols
McSherrystown,PA
Summary
Human Resources professional with progressive experience supporting manufacturing and logistics operations in fast-paced environments. Proven ability to partner with leadership to drive employee engagement, manage employee relations, and support business objectives. Experienced in collaborating cross-functionally with Workers’ Compensation, Benefits, and Talent Acquisition to deliver comprehensive HR solutions. Bilingual in English and Spanish, with a strong ability to build trust, influence leaders, and support a diverse workforce.
Overview
6
6
years of professional experience
Work History
Human Resources Generalist
UTZ Quality Foods
Hanover, USA
01.2024 - Current
- Serve as a visible and approachable HR partner on the production floor, supporting approximately 650 associates across manufacturing and logistics operations.
- Expanded scope in July 2025 to provide HR support across both manufacturing and logistics teams, increasing organizational impact and cross-functional alignment.
- Partner closely with plant leadership to manage employee relations, support performance management, and guide people-related decisions aligned with business goals.
- Act as a liaison between operations and cross-functional HR teams (Workers’ Compensation, Benefits, Talent Acquisition) to support staffing, leave management, and employee support services.
- Provide coaching and guidance to supervisors and managers on employee relations, conflict resolution, and policy interpretation to ensure consistency and reduce risk.
- Conduct workplace investigations, manage disciplinary actions, terminations, and exit processes while maintaining strict confidentiality and compliance.
- Support workforce needs by collaborating with Talent Acquisition on staffing strategies and hiring priorities.
- Maintain HR records, respond to unemployment claims, and ensure timely communication of HR initiatives and updates.
- Lead and support employee engagement initiatives, including recognition programs and morale-building activities.
- Maintained compliance with federal, state, and local employment laws, along with GMP, HACCP, and safety standards.
Health and Benefits Assistant
UTZ Quality Foods
Hanover, USA
06.2023 - 12.2023
- Served as a primary point of contact for employee benefits inquiries, providing clear guidance and timely resolution.
- Built strong relationships with employees by providing support and guidance on benefits-related matters.
- Supported benefits enrollment processes, ensuring accurate and timely onboarding and life event changes.
- Maintained confidential employee records and ensured proper documentation and compliance.
Counseling Student Worker
Harrisburg Area Community College
Gettysburg, USA
02.2020 - 08.2021
- Coordinated counseling schedules and guided students to relevant campus resources for improved access.
- Provided bilingual translation (English/Spanish) to support effective communication between students and counselors.
- Enhanced communication and interpersonal skills while assisting diverse student population.
Education
Bachelor of Arts - Psychology
McDaniel College
Westminster, MD05-2023
Coursework - Business Administration
Universidad José Matías Delgado
El SalvadorSkills
- HR compliance
- Employee relations
- Employee engagement
- Leadership coaching
- Cross-Functional Collaboration
- Bilingual Communication (English/Spanish)
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Human Resources Generalist
UTZ Quality Foods
01.2024 - Current
Health and Benefits Assistant
UTZ Quality Foods
06.2023 - 12.2023
Counseling Student Worker
Harrisburg Area Community College
02.2020 - 08.2021
Bachelor of Arts - Psychology
McDaniel College
Coursework - Business Administration
Universidad José Matías Delgado