Maria Silluzio
Buffalo,NY
Summary
Dynamic retail leader with extensive experience at Aeropostale, excelling in store operations and sales management. Proven track record in training teams to enhance performance and achieve sales targets. Skilled in merchandise planning and employee scheduling, fostering a collaborative environment that drives results and boosts customer satisfaction.
Overview
23
23
years of professional experience
Work History
Dual Store Manager
Aeropostale/Lucky Brand
Buffalo, NY
10.2022 - Current
- Oversaw daily operations and ensured store compliance with brand standards.
- Trained and developed team members to enhance performance and customer service.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Oversaw store layout design changes to create a more appealing shopping experience for customers and maximize sales floor space utilization.
- Set achievable yet challenging sales targets for each store location, motivating employees to strive towards reaching their goals consistently.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Store Manager
Aeropostale
Niagara Falls, NY
08.2015 - 10.2022
- Led team in achieving sales targets through effective merchandise presentation and customer engagement strategies.
- Developed staff training programs to improve service quality and operational efficiency across the store.
- Analyzed sales data to identify trends, informing strategic decisions for promotional campaigns and product placement.
- Streamlined inventory management processes to reduce stock discrepancies and enhance product availability.
- Implemented loss prevention measures, significantly reducing shrinkage rates and safeguarding store assets.
- Fostered a positive work environment, mentoring staff to promote career development and employee retention.
Assistant Manager of Operations
Aeropostale
Niagara Falls, NY
03.2011 - 08.2015
- Streamlined operational processes to enhance inventory management efficiency.
- Led team in executing daily operational tasks, ensuring adherence to company standards.
- Developed training programs for staff, improving onboarding and retention rates.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
FT Merch Flow
Aeropostale
Amherst, NY
05.2007 - 03.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Aeropostale
Amherst, NY
08.2003 - 05.2007
- Delivered exceptional customer service, ensuring a positive shopping experience for all guests.
- Assisted in visual merchandising to enhance product presentation and drive sales.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
Education
Bachelor of Science - Psychology / Early Childhood
University At Buffalo (UB)
Amherst, NY05-2007
Skills
- Store operations
- Employee scheduling
- Merchandise planning
- Sales management
Timeline
Dual Store Manager
Aeropostale/Lucky Brand
10.2022 - Current
Store Manager
Aeropostale
08.2015 - 10.2022
Assistant Manager of Operations
Aeropostale
03.2011 - 08.2015
FT Merch Flow
Aeropostale
05.2007 - 03.2011
Sales Associate
Aeropostale
08.2003 - 05.2007
Bachelor of Science - Psychology / Early Childhood
University At Buffalo (UB)