Maria Smith
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Returns Associate
Amazon
Colorado Springs, CO
01.2024 - Current
- Determined return stock for account credit or non-credit.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
General Store Manager
Loaf N Jug
Colorado Springs, CO
12.2022 - 11.2023
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Supervised and effectively trained [50] employees to decrease process lags and boost productivity
General Store Associate/Manager
Cumberland Farms
Titusville, FL
08.2017 - 12.2022
- Prioritized helping customers over completing other routine tasks in store.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Supported loss prevention efforts by monitoring suspicious activities and reporting any concerns immediately.
Education
CNA -
Heart To Heart Academy
Colorado Springs,CO04.2024
GED -
Department of Education
Coloradfo Springs, CO11.2009
Skills
- Calm Under Pressure
- Self Motivation
- Multitasking
- Time Management
- Recordkeeping strengths
- Issue and Complaint Resolution
- Reliability
- Excellent Communication
- Customer service excellence
- Relationship Building
- Professional Demeanor
- Work Prioritization
Timeline
Customer Returns Associate
Amazon
01.2024 - Current
General Store Manager
Loaf N Jug
12.2022 - 11.2023
General Store Associate/Manager
Cumberland Farms
08.2017 - 12.2022
CNA -
Heart To Heart Academy
GED -
Department of Education