Maria Smith
GREENVILLE
Summary
Dynamic and results-driven professional with a proven track record in inbound sales and customer relationship building. Excelled in high-volume call centers by exceeding sales quotas and enhancing customer satisfaction. Skilled in data entry and adept at handling objections, consistently achieving and surpassing goals with a focus on impactful achievements. Strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.
Overview
25
25
years of professional experience
Work History
Inbound Sales Representative
Charter Spectrum
02.2018 - 01.2025
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Performed work in compliance with established regulations, policies and standard operating procedures.
Payroll Administrator
Smith Masonry
01.2000 - 12.2018
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using quickbooks and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
Customer Service Representative
Gannett Media Corporation
01.2010 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Buisness Management
Greenville Technical College
Greenville, SC06-2014
Associate of Applied Science - Accounting And Finance
Greenville Technical College
Greenville, SC05-2013
Skills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Product knowledge
- Data entry proficiency
- Lead qualification
- Objection handling
Timeline
Inbound Sales Representative
Charter Spectrum
02.2018 - 01.2025
Customer Service Representative
Gannett Media Corporation
01.2010 - 02.2018
Payroll Administrator
Smith Masonry
01.2000 - 12.2018
Associate of Science - Buisness Management
Greenville Technical College
Associate of Applied Science - Accounting And Finance
Greenville Technical College
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