Summary
Overview
Work History
Education
Skills
Special Interest
Timeline
Generic

Maria Stanley

Orlando,FL

Summary

Dynamic professional with extensive experience in guest services, excelling in customer service and event coordination. Proven track record in enhancing guest experiences through effective communication and attention to detail. Adept at developing strategic solutions that elevate client satisfaction and foster strong relationships.

Overview

17
17
years of professional experience

Work History

Guest Services

Universal Studios
Orlando, USA
02.2025 - Current

Optimized admissions, ticketing, and guest services for maximum operational efficiency.
Delivered accurate information to guests in response to inquiries.
Directed guests to locations within facility to improve navigation.

Marketing and Public Relations Specialist

Innovate Beyond (dba The Entrepreneurs Source)
Atlanta, USA
05.2017 - 03.2025
  • Researched resumes to establish initial contact with prospective clients.
  • Facilitated identification and nurturing of potential franchise business owners.
  • Operated remotely from Orlando home office to enhance productivity.

Seasonal Cast Member

Walt Disney World
Orlando, FL
09.2023 - 11.2023
  • Seasonal cast member for the 'Not so Scary' Halloween parties.
  • Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
  • Assisted guests with questions and concerns while providing exceptional customer service.

Consultant

LDW INC
08.2008 - 04.2017
  • Collaborated with clients to create targeted action plans for specific challenges.
  • Identified customer needs promptly to enhance service delivery.
  • Maintained positive relationships with staff and management to foster teamwork.

Worked remotely as a customer service specialist, ensuring high levels of client satisfaction.

Education

BACHELOR OF ARTS - Communications & Public Relations

Indiana University
South Bend, IN
01.2016

Some College (No Degree) - Theatre

Vincennes College
Vincennes, IN

Skills

  • Customer service
  • Event coordination
  • Guest relations
  • Public relations
  • Attention to detail
  • Client communication
  • Interpersonal skills

Special Interest

  • Secretary and Events Planner, Winderlakes Homeowners Association, 2022, 2023, 2024
  • First Official Cheerleading Coach, University of Notre Dame

Timeline

Guest Services

Universal Studios
02.2025 - Current

Seasonal Cast Member

Walt Disney World
09.2023 - 11.2023

Marketing and Public Relations Specialist

Innovate Beyond (dba The Entrepreneurs Source)
05.2017 - 03.2025

Consultant

LDW INC
08.2008 - 04.2017

BACHELOR OF ARTS - Communications & Public Relations

Indiana University

Some College (No Degree) - Theatre

Vincennes College