Maria Terra
Fredericksburg,VA
Summary
Dynamic Shift Lead Manager at Firehouse Subs with a proven track record in team motivation and employee training. Expert in workplace safety and quality assurance, I foster collaboration and resolve customer complaints effectively. Committed to excellence, I enhance team performance and maintain high standards in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Shift Lead Manager
Firehouse Subs
Fredericksburg, VA
07.2024 - 08.2025
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Learned safety protocols and standard operating procedures to maintain a secure work environment.
- Supported team members by providing guidance on tasks and operational processes.
- Coordinated training sessions for new employees to enhance team performance and skill development.
- Communicated effectively with staff to foster teamwork and collaboration in fast-paced environment.
- Contributed to maintaining cleanliness and organization of work areas to comply with health standards.
- Exercised composure under pressure and in escalated customer service scenarios.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
No Degree - Computer Science/ Business Management
Germanna Community College
Fredericksburg, VA05-2027
High School Diploma -
Massaponax High School
Spotsylvania, VA05-2024
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Cash handling
- Energetic and enthusiastic
- Punctual and reliable
- Team development
- Handling customer complaints
- Quality assurance
- Flexible schedule
- Problem-solving
Accomplishments
Started employment as an associate with Firehouse Subs and was promoted within 6 months to Shift Lead Manager based upon outstanding performance.
Timeline
Shift Lead Manager
Firehouse Subs
07.2024 - 08.2025
No Degree - Computer Science/ Business Management
Germanna Community College
High School Diploma -
Massaponax High School
Promotion
Based upon management evaluation and review, I was promoted to Shift Lead Manager within 6 months of starting my position. Reasons for the promotion were due to work performance and motivating employees and staff while maintaining all company objectives.