Maria thapa
El Sobrante,CA
Summary
Proactive and customer-focused, excelled at Shake Shack by enhancing customer satisfaction and streamlining operations. Demonstrated exceptional work ethic and integrity, alongside proficiency in business marketing and customer service. Achieved significant improvements in guest experience and operational efficiency, leveraging skills in competitive analysis and empathy to foster repeat business and drive client acquisition.
Overview
3
3
years of professional experience
Work History
Cashier
Shake Shack
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Avondale Hotel Intren
Private Motel
01.2022 - 03.2023
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Ensured compliance with safety protocols throughout the property by conducting regular inspections and training staff members on best practices.
- Coordinated with maintenance teams to address facility issues in a timely manner, minimizing disruptions for guests.
Education
High School Diploma -
Summit Tamalpais
San Pablo, CA06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Business marketing
- Competitive analysis
- Client acquisition
- Marketing analytics
- Idea development and brainstorming
Languages
English
Native or Bilingual
Hindi
Limited Working
Nepali
Native or Bilingual
Spanish
Elementary
Accomplishments
- Completed manager training program.
- Implemented a new process which cut wait times for checking in by 75%.
- Handled all cash and credit cards for payment, resulting in zero errors over the course of 5 months.
- Documented and resolved Marketing sales which led to more sales.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Cashier
Shake Shack
09.2024 - Current
Avondale Hotel Intren
Private Motel
01.2022 - 03.2023
High School Diploma -
Summit Tamalpais
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