Maria Theard
Land O' Lakes,FL
Summary
Enthusiastic retailer offering well-developed skills in managing teams while effectively reducing shrink. Pursuing position with busy retail chain where qualified individual with understanding of merchandising strategies is highly sought. Efficiently skilled at connecting with people and promoting products. Open positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, management, and visual merchandising.
Overview
13
13
years of professional experience
Work History
Store Manager
7 Eleven Store
Tampa, FL
04.2022 - Current
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Maintain store staff by recruiting, selecting, orienting and training employees
- Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
- Analyze variances; initiate corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by approving BOL (Bill of lading) maintaining inventories
- Analyzing customer demographic; Increased customer traffic /repeat sales
- Grass roots Marketing-Created Posters/flyers and handed out within the community.
- Charity donation to local hospital and local Church
Customer Experience Manager - 2nd Floor- Shoes
Macys
New York, New York
03.2017 - Current
- Provide an exceptional customer experience by ensuring the customer is always the priority.
- Direct team (& assist ) to place new receipts on the sales floor and insure floor replenishment by size is occurring
- Review and ensure sales floor is properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Plan and Execute vendor and non-vendor events to increase sales.
- Actively plan, organize, and lead customer facing vendor/company sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
- Proficient in POS, including Search and Send, and My Client.
- Ensuring associates Regular, dependable attendance and punctuality.
- Continued training throughout the year/seasons
- Active emergency response for 2nd floor ( specific to Broadway building)
- Maintain current store, product and promotional knowledge to drive consistent sales within the shoe floor
- Engage positively with each customer, providing professional and polite support for all sales and service needs.
- Apply strong problem-solving interpersonal skills to resolve conflict
- POS savy- process payments, accurate draw to meet financial targets overview
- Ensure a clean sanitized environment for both customer and colleague
- Ability to maintain a calm demeanor during high stress circumstances
Merchandising Manager
Macys
New York, New York
11.2012 - 03.2017
- Communicated with vendors to negotiate deals, request samples and build relationships
- Maintained records of inventory stock and shrinkage by conducting product audits daily.
- Managed inventory entry into point of sale (POS) system.
- Increased sales by 58% through targeted merchandising plans and stocking of desirable inventory.
- Mentored talented team of 15 colleagues through extensive training and consistent feedback
- Cultivated new vendor relationships using dynamic communication and negotiation skills
Education
Associate of Applied Business - Marketing and Finance
Florida Institute University
Miami, FL06.1994
Skills
- Merchandising
- Loss Prevention
- Sales
- Product Knowledge
- Management
- Financial goals
- Partner collaboration
- Store display management
- Project management
- Communication
- Problem resolution
- Staff oversight
Hobbies and Interests
Literature, Art, Cycling, Travel
Timeline
Store Manager
7 Eleven Store
04.2022 - Current
Customer Experience Manager - 2nd Floor- Shoes
Macys
03.2017 - Current
Merchandising Manager
Macys
11.2012 - 03.2017
Associate of Applied Business - Marketing and Finance
Florida Institute University