Maria Torres
Los Angeles,CA
Summary
Over 30 years of customer service experience. Hard worker experienced in problem-solving, customer service and time management. Aiming to leverage my abilities to successfully fill the Operations Manager role at your company.
Overview
34
34
years of professional experience
Work History
Operations Manager
Hawaiian Airlines
Los Angeles, CA
04.2024 - 12.2025
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction.
- Managed the daily operations - administrative skills such as scheduling and payroll.
- Developed talented team, participating in hiring, coaching, and performance management processes.
Operations Manager/Supervisor/Corporate Trainer
GAT
Burbank, CA
10.2012 - 12.2023
Developed talented team, participating in hiring, coaching and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Mentored new Supervisors on understanding the standard procedures.
- Utilized technology resources to improve Virtual Training
- Trained New hired top talent to fill position such Ramp/Customer Service/Cabin and APA.
06/2018- 10/2022
Corporate Training Manager
10/2012-06/2018
Customer Service Supervisor
Customer Service Representative
SkyWest Airlines- Retiree
Los Angeles, CA
03.1992 - 04.2019
- 1992-1995- Customer Service Representative
- 1995-1997- Operations Agent
- 1997-2007- Customer Service/Operations Supervisor
- 2007-2012- System Support Agent (Team)
- 2012-2019- Cross Utilized Agent (LAX & LGB)
Education
High School Diploma -
La Mirada High School
La Mirada, CA06-1990
Skills
- Administrative- scheduling and payroll
- Department Oversight
- Customer Service
- Safety
- Company policies and procedures
- Planning and Coordination
LANGUAGES
Spanish
Bilingual
Timeline
Operations Manager
Hawaiian Airlines
04.2024 - 12.2025
Operations Manager/Supervisor/Corporate Trainer
GAT
10.2012 - 12.2023
Customer Service Representative
SkyWest Airlines- Retiree
03.1992 - 04.2019
High School Diploma -
La Mirada High School