Maria Triburgo
Shirley,NY
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
15
15
years of professional experience
Work History
Store Manager
Intermix
11.2020 - Current
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Analyzed and interpreted store trends to facilitate planning.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Participated in strategy development and planning to organize designer specific and client events.
- Drove store revenue by offering customers consignment and in home try-on options.
Store Manager
Theory
09.2017 - 11.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Mentored sales team in applying effective sales techniques and provided training on methods for handling various aspects of sales, complicated issues and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Assistant Store Manager
Michael Kors
08.2007 - 09.2017
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Biology
SUNY Stony Brook
Stony Brook, NYHigh School Diploma -
Longwood High School
Middle Island, NYSkills
- Customer Relations
- Client Base Retention
- Sales Leadership
- Retail Operations
- Hiring and Training
- Sales Analysis
- Performance Monitoring and Evaluation
- Outreach Initiatives
Timeline
Store Manager
Intermix
11.2020 - Current
Store Manager
Theory
09.2017 - 11.2020
Assistant Store Manager
Michael Kors
08.2007 - 09.2017
Biology
SUNY Stony Brook
High School Diploma -
Longwood High School
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