Maria Uribe
Houston
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Iguana Joes. Proven ability to enhance guest engagement and streamline food delivery, while effectively multitasking in high-pressure environments. Bilingual in Spanish, fostering strong rapport with diverse clientele and contributing to repeat business.
Overview
16
16
years of professional experience
Work History
Server
Iguana Joes
Houston, TX
03.2011 - 06.2017
- Provided exceptional customer service by anticipating needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure timely food delivery and maintain quality standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Managed multiple tables efficiently during peak hours, ensuring a smooth dining experience.
- Processed transactions accurately using point-of-sale systems for order management.
- Recommended menu items based on customer preferences, enhancing overall dining experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Tapatía
Baytown, TX
01.2006 - 08.2011
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Checked guests' identification before serving alcoholic beverages.
Cashier
Pizza Delight
Baytown, TX
01.2005 - 02.2006
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and answered inquiries promptly.
- Maintained cleanliness and organization of the front counter area.
- Handled cash register operations accurately, ensuring balanced drawers at shift end.
- Collaborated with team members to enhance customer service experiences.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server, Manager Assistant
Tampico Hermoso
Houston, TX
01.2001 - 01.2005
- Oversaw daily operations to ensure efficient service delivery and enhance customer satisfaction.
- Developed training programs for staff, enhancing service skills and team performance.
- Implemented inventory control procedures, reducing waste and optimizing stock levels.
- Coordinated scheduling for a team of servers, maximizing coverage during peak hours.
- Streamlined communication between kitchen and front-of-house staff to enhance workflow efficiency.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous record
Education
High School Diploma -
Robert E Lee High School
Baytown, TX05.2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Menu memorization
- Team collaboration
- Food delivery
- Multitasking
- Cool under pressure
- Speak Spanish
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Iguana Joes
03.2011 - 06.2017
Server
Tapatía
01.2006 - 08.2011
Cashier
Pizza Delight
01.2005 - 02.2006
Server, Manager Assistant
Tampico Hermoso
01.2001 - 01.2005
High School Diploma -
Robert E Lee High School