Maria Usatai
Orlando,12793
Summary
Dynamic and detail-oriented professional with extensive customer service experience at Spot X Hotel. Proven ability to enhance guest satisfaction through attentive listening and effective time management. Recognized for maintaining a welcoming atmosphere and streamlining operations, contributing to a positive reputation and repeat patronage. Skilled in managing high-pressure situations with composure.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Spot X Hotel
Orlando, FL
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier
Unique Brazilian Jewelry
Orlando, FL
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
Millers Ale House Bar and Grill
Orlando, FL
10.2024 - 10.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
Doctor Phillips High School
Orlando, FLSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
Additional Information
Languages: Portuguese, Spanish and English fluently
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Host
Millers Ale House Bar and Grill
10.2024 - 10.2025
Front Desk Receptionist
Spot X Hotel
Cashier
Unique Brazilian Jewelry
Doctor Phillips High School