Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Server

MARIA VALENZUELA

Birmingham,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Server

SOHO STANDARD
05.2021 - Current
  • Assist in setting up private events such as dinner rehearsals or business meetings that average 50-70 people and some traveling.
  • Increased sales by upselling drinks and food items.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Optometric Technician

Lens Crafters
08.2020 - 07.2021
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Coordinated patient scheduling, monitored patient flow throughout office, and properly communicated delays.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Scheduled and confirmed appointments by making phone calls to patients.

Server

ON TAP SPORT'S CAFE
08.2018 - 05.2021
  • Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

Shift Leader/Hospitality Coordinator

ZAXBY'S
01.2016 - 08.2018
  • Cross-trained employees in areas to meet customers' needs and expectations.
  • Properly handled customer complaints and resolve any issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Interpreted and enforced operating instructions, procedures, and safety rules.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Supervised cashiers to boost customer service levels, check accurate balances for transactions, and promote smooth operations.

Sales Associate

Francesca's Boutique
08.2017 - 12.2017
  • Our team reached and won a million-dollar store achievement award against all other retail stores in the mall.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Informed customers of promotions to increase sales productivity and volume.
  • Presented a professional image consistent with company's brand values.
  • Built relationships with customers and community to promote long term business growth.

Education

Bachelor of Science - Major in Public Health, Minor in Biology

University of Alabama At Birmingham
Birmingham, AL
04.2023

High School Diploma -

HIGHSCHOOL GRADUATE
Hoover, AL
05.2017

Skills

  • Sales Techniques
  • Strong Communication
  • Team Leadership
  • Excellent Presentation and Writing Skills
  • Marketing Skills
  • Critical and Creative thinking
  • Microsoft Office
  • Excel proficient
  • Project Planning

Accomplishments

  • Assisted in developing a mental health app for students at UAB called "B Well UAB." My group was voted the name of choice for the app and our ideas were used to improve and officially finalize. 2021
  • Today the app is still highly active and successful.
  • Resource Link: https://www.uab.edu/reporter/resources/be-healthy/item/9463-new-bwell-app-now-offers-resources-to-employees
  • App link: https://apps.apple.com/us/app/uabwell/id1545441528

Timeline

Server

SOHO STANDARD
05.2021 - Current

Optometric Technician

Lens Crafters
08.2020 - 07.2021

Server

ON TAP SPORT'S CAFE
08.2018 - 05.2021

Sales Associate

Francesca's Boutique
08.2017 - 12.2017

Shift Leader/Hospitality Coordinator

ZAXBY'S
01.2016 - 08.2018

Bachelor of Science - Major in Public Health, Minor in Biology

University of Alabama At Birmingham

High School Diploma -

HIGHSCHOOL GRADUATE

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