Maria Valle
Simi Valley,CA
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Clinicas del Camino Real, Inc.
- Current
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
Customer Service Representative
Fazio Cleaners
11.2017 - 12.2022
- Built rapport with customers through active listening, empathy, and personalized interactions
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Increased customer retention rates by implementing a loyalty program that rewarded frequent purchasers with exclusive discounts or perks
Customer Service Representative
Applied Perceptions LLC
01.2015 - 11.2017
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
- Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
- Consistently met or exceeded monthly sales targets through effective upselling and cross-selling techniques
- Collaborated with team members to share best practices for improving call center performance metrics
- Developed strong product knowledge across multiple lines of business to effectively address customer inquiries or concerns
- Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies through ongoing training sessions
Education
Certificate - Medical Billing & Coding
Simi Valley Adult School
Simi Valley, CAHigh school diploma - undefined
Apollo High School
Simi Valley, CASkills
- CPT Coding
- ICD-10
- Medical Billing
- Medical Coding
- Customer service
- Bilingual
- Typing
- Time management
- Data entry
Timeline
Customer Service Representative
Fazio Cleaners
11.2017 - 12.2022
Customer Service Representative
Applied Perceptions LLC
01.2015 - 11.2017
Patient Service Representative
Clinicas del Camino Real, Inc.
- Current
Certificate - Medical Billing & Coding
Simi Valley Adult School
High school diploma - undefined
Apollo High School