Maria Verduzco
Menlo Park,CA
Overview
13
13
years of professional experience
Work History
Sales Associate
Anthropologie
Palo Alto, CA
10.2017 - 06.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Built relationships with customers to encourage repeat business.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Recommended complementary purchases to customers, increasing revenue.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Corporate Receptionist & Product & Sales Support Associate
Citizens Business Bank
Ontario, CA
01.2007 - 05.2009
- Worked as a Corporate Receptionist and also an associate of the Product and Sales Support Department
- Provided administrative support to executives and staff members in a fast paced environment
- Managed simultaneous projects
- Greeted guests and directed them to suitable employees
- Managed a heavy call volume switch board, routed calls bank wide
- Scheduled meetings for executives and bank wide employees, maintained calendars bank wide to ensure deadlines were met
- Scheduled, catering and travel arrangements
- Received, sorted and routed heavy bulks of mail
- Distributed faxes and courier packages
- Other daily task included ensuring that all accounts reports were branch coded correctly
- Taking appropriate corrective action to resolve incorrect automatic data entry issues
- Maintained strict confidentiality of all documents
- The following software's were utilized: Excel, ITI, CEPS, Word, Kronos, Navigator
Education
Bachelors Of Science - Computer Science
Santa Monica College
Santa Monica, CAGeneral Education -
Chaffey College
Rancho Cucamonga, CA10.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Client Service
- Conflict Resolution
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Sales Strategies
- POS System Operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Anthropologie
10.2017 - 06.2020
Corporate Receptionist & Product & Sales Support Associate
Citizens Business Bank
01.2007 - 05.2009
General Education -
Chaffey College
Bachelors Of Science - Computer Science
Santa Monica College