Maria Villarreal

Retail Sales Associate Cashier

Forever 21

ORLANDO, FL

07.2022 - Current

Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
Maintained a clean and organized work area throughout the shift.
Helped other team members as needed during peak business times.
Bagged or packaged purchases and wrapped gifts.
Greeted customers and provided excellent customer service.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assisted customers in locating items within the store.
Offered suggestions when appropriate to help customers find what they wanted quickly.
Stocked shelves and maintained product displays.
Ticketed, arranged and displayed merchandise to promote sales.
Reported suspicious behavior, incidents and theft to support loss prevention.
Enforced dressing room rules to prevent vandalism and theft.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Operated a cash register to accurately process sales transactions.
Described merchandise and explained use, operation and care.
Restocked supplies like paper bags, tissue paper as needed.
Answered store and merchandise questions and led customers to wanted items.
Prepared merchandise for purchase or rental.
Recommended, selected and located merchandise based on customer desires.
Cleaned shelves, counters and tables to maintain organized store.
Promoted loyalty programs to increase customer retention.
Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
Participated in periodic inventory counts as assigned by management.
Organized merchandise in the store for easy access by customers.
Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
Performed general housekeeping duties such as sweeping floors, dusting shelves.
Followed company safety regulations to maintain safe work environment.
Maintained knowledge of sales and promotions, return policies and security practices.
Provided information about products and services to customers.
Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Organized store by returning merchandise to proper areas and restocked displays.
Resolved customer complaints or referred them to management for resolution.
Handled returns and exchanges according to established policies.
Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
Computed purchases and received and processed cash or credit payment.
Greeted customers to determine wants or needs.
Verified that all prices were accurate before ringing up purchases.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Assisted with customer requests and answered questions to improve satisfaction.
Exceeded customer satisfaction by finding creative solutions to problems.
Planned and completed group projects, working smoothly with others.
Achieved cost-savings by developing functional solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained updated knowledge through continuing education and advanced training.
Recognized by management for providing exceptional customer service.

Summary

Overview

Work History

Retail Sales Associate Cashier

Education

High School Diploma -

Skills

Affiliations

Accomplishments

Languages

Timeline

Retail Sales Associate Cashier

High School Diploma -

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