Maria Vitale
Coram,New York
Summary
Adaptable employee dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Saf-T-Swim
Coram, New York
10.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed large volume of guests and improved overall customer service.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Assistant Front Desk Manager
MatchPoint NYC
Brooklyn , NY
03.2021 - 11.2022
- Greeted, assisted, and directed visitors pleasantly and professionally.
- Created and optimized employee schedules for shift coverage.
- Verified customer credit to establish payment method for accommodations.
- Maintained important files and running reports.
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Remained calm, resourceful, and proactive while managing any issues that may arise.
- Collected payments for services and updated accounts to reflect new balances
Education
High School Diploma -
James Madison High School
Brooklyn 01-2020
Bachelor of Arts - Business Management
SUNY Farmingdale
Farmingdale, NYSkills
- Multi-Line Phone Systems
- Time Management
- Administrative Skills
- Effective Planning
- Strategic Planning
Accomplishments
- Microsoft Office Certified
References
References available upon request.
Timeline
Front Desk Associate
Saf-T-Swim
10.2022 - Current
Assistant Front Desk Manager
MatchPoint NYC
03.2021 - 11.2022
High School Diploma -
James Madison High School
Bachelor of Arts - Business Management
SUNY Farmingdale
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