MARIA WARREN
Media,PA
Summary
Attentive Police Dispatcher bringing 5 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Delaware County Emergency Services
07.2019 - Current
- Quality Assurance Requirements
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
- Used specialized software to track and maintain case incident numbers and logs
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Assisted callers in emergency situations with appropriate information and support
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations
Home Health Aide
Caresify
02.2018 - 09.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Provided mobility assistance such as walking and regular exercising
Cleaning Crew Member
Grandma's Way Cleaning
01.2016 - 02.2019
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals, and materials properly and with caution
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters
Crew Trainer
McDonald's
01.2017 - 02.2018
- Trained other employees in customer service, food safety, and performance requirements
- Set positive example for team members by providing high-quality, efficient service
- Taught new team members correct procedures for all areas of operations
- Greeted customers with smile and provided friendly service to professionally handle every need
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06.2017
Skills
- Multi-Line Phone Systems
- Dispatching Procedures
- National Crime Information Center (NCIC)
- Accurate Recordkeeping
- Computer-Aided Dispatching
- Crisis Management
Certification
- EMD Emergency Medical Dispatch
- PST Public Safety Telecommunicator
- CPR Certification
- APCO Certification
Timeline
Police Dispatcher
Delaware County Emergency Services
07.2019 - Current
Home Health Aide
Caresify
02.2018 - 09.2019
Crew Trainer
McDonald's
01.2017 - 02.2018
Cleaning Crew Member
Grandma's Way Cleaning
01.2016 - 02.2019
High School Diploma -
Commonwealth Charter Academy
- EMD Emergency Medical Dispatch
- PST Public Safety Telecommunicator
- CPR Certification
- APCO Certification
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