Maria Yacoub
Glendale,CA
Summary
Passionate about promoting lasting customer satisfaction through the delivery of quality service and unparalleled support. Adept in implementing customer service best practices and exploring related options to ensure exceptional experiences. Committed to building strong relationships with customers and consistently exceeding their expectations. Skilled in effectively resolving issues and providing timely solutions, resulting in increased customer loyalty and overall business success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Employer
- Served food promptly with focused attention to customer needs
- Cross-trained and provided backup support for organizational leadership
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Maintained customer satisfaction
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Crew Member Cook
Yesi Gutierrez
06.2021 - Current
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
Education
Bachelor of Science - Molecular And Cellular Biology
California State University - Dominguez Hills
Carson, CA06.2026
Associate of Science - Biology
Glendale Community College
Glendale, CAHigh School Diploma -
Herbert Hoover High School
Glendale, CA12.2019
Skills
- Order fulfillment
- Work station cleaning
- Safe food handling
- Order accuracy
- Customer engagement
- Sandwich preparation
- Interactive communication skills
- Active Listening
- working under pressure
Personal Information
Title: Student
Hobbies and Interests
- I love and Interest to learn more about animals
- looking forward to being a veterinarian
- I like to learn and do new crafts in my free time
Languages
Arabic
Native or Bilingual
Timeline
Crew Member Cook
Yesi Gutierrez
06.2021 - Current
Customer Service Representative
Employer
Bachelor of Science - Molecular And Cellular Biology
California State University - Dominguez Hills
Associate of Science - Biology
Glendale Community College
High School Diploma -
Herbert Hoover High School