Maria Yanez
Thomasville,NC
Summary
Dynamic Certified Medical Assistant with a proven track record at The Phoenix Edge, excelling in patient care and documentation. Skilled in medication administration and inventory management, I enhance patient satisfaction through effective communication and problem-solving. Committed to improving healthcare outcomes while ensuring a seamless patient experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
The Phoenix Edge
High Point, NC
09.2022 - Current
- Assisted healthcare team with patient intake and documentation processes.
- Managed appointment scheduling using electronic health record systems.
- Supported medical staff in performing routine clinical procedures and patient assessments.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Communicated effectively with patients to explain treatment procedures and obtain consent.
- Collected patient vital signs and recorded health information accurately in charts.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Assistant
Lawn Care Business
Greensboro, NC
08.2017 - 06.2020
- Supported team with inventory management, ensuring availability of tools and supplies for daily operations.
- Coordinated communication between clients and service technicians to streamline project execution and resolve issues.
- Maintained accurate records of service requests and completed jobs to improve tracking and reporting processes.
- Developed client feedback forms to gather insights for service improvement and customer engagement strategies.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
McMichael High Achool
Mayodan, NCSkills
- Patient care
- Medication administration
- Patient documentation
- Patient assessments
- Inventory and supply management
- Inventory management
- Medical records management
- Payment collection
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Patient education
- Safety compliance
- Blood pressure measurement
- Schedule coordination
- Treatment setup
- Healthcare procedures
- Customer service
- Direct patient care
- Reliable team player
- Patient flow management
- Appointment setting
- Patient relations
Accomplishments
I’m a really shy person and really working with people ( patients ) has really gave me the confidence to be myself.
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
The Phoenix Edge
09.2022 - Current
Assistant
Lawn Care Business
08.2017 - 06.2020
High School Diploma -
McMichael High Achool