Connie Rios Zamora
Grand Prairie,TX
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Related
Irving, Texas
10.2025 - Current
- Conducted property tours and showcased apartment features to potential residents.
- Assisted in processing rental applications and verifying applicant information.
- Managed lease agreements and ensured compliance with company policies.
- Responded to resident inquiries and resolved issues promptly and professionally.
- Collaborated with the maintenance team to address resident service requests efficiently.
- Organized community events to foster resident engagement and satisfaction.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Leasing Agent
UAG
San Antonio, TX
06.2021 - Current
- Resolved inquiries by employing active listening and open-ended questioning techniques.
- Conducted background checks and processed rental applications for potential tenants.
- Engaged prospective tenants during property tours, showcasing features and addressing concerns.
- Followed up with tenants regarding renewal notices to ensure timely responses.
- Maintained professionalism in challenging situations to uphold company reputation.
- Answered calls from various parties, providing prompt solutions to problems.
- Facilitated tenant application processes by encouraging submissions post-tours.
- Utilized effective communication skills to enhance client relations and resolve issues.
Leasing Consultant
RPM Living
San Antonio, Texas
03.2025 - 10.2025
- Conducted personalized tours for prospective tenants, resulting in new leases.
- Maintained accurate records of applicants, applications, and leases.
- Tracked leads using Knock software and followed up with interested parties.
- Ensured paperwork completion adhered to company policy for accuracy.
- Responded promptly to tenant maintenance requests to enhance satisfaction.
- Escalated critical issues to property manager for immediate resolution.
- Developed marketing strategies using social platforms to boost leasing activity.
- Monitored local market competition to identify pricing trends and amenities offered.
Leasing Agent
GVA Management
Harlingen, TX
06.2023 - 03.2024
- Resolved inquiries through active listening and effective questioning techniques.
- Managed tenant inquiries, scheduling property tours for prospective renters.
- Processed rental applications, conducting thorough background checks to ensure eligibility.
- Assisted in lease negotiations, preparing agreements for new tenants.
- Collaborated with maintenance teams to address repair requests promptly.
- Greeted prospective tenants, providing property tours and answering questions.
- Maintained accurate correspondence records for future reference.
- Performed administrative duties including filing paperwork and updating databases.
- Assisted in lease negotiations and prepared lease agreements for new tenants.
- Coordinated move-in and move-out inspections to ensure property readiness.
- Developed marketing materials to promote available properties in the portfolio.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Inspected vacant units and ensured they were ready for showings.
- Collected security deposits from new tenants.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Monitored rent collection activities and pursued delinquent accounts.
Education
High School Diploma -
Weslaco High School
Weslaco, TX07-2009
Skills
- Property management and marketing
- Sales and negotiation
- Application processing and audits
- Lease coordination
- Background verification
- Customer service and conflict resolution
- Fair housing compliance
- Resman, RealPage, and Yardi expertise
Timeline
Leasing Consultant
Related
10.2025 - Current
Leasing Consultant
RPM Living
03.2025 - 10.2025
Leasing Agent
GVA Management
06.2023 - 03.2024
Leasing Agent
UAG
06.2021 - Current
High School Diploma -
Weslaco High School
Languages
English
Full Professional
Spanish
Full Professional
Reference
- Jalys Castillo (956) 295 5079 Email: castillojalys@gmail.com
- Tracy Carlton tcarlton@related.com