Maria Angelica Cardenas
Port Chester,NY
Summary
Compassionate and motivated front desk receptionist with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
11
11
years of professional experience
Work History
Patient Representative
Ent And Allegy Associates
Purchase, New York
10.2023 - Current
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Explained policies, procedures and services to patients.
- Reported liabilities and risk management concerns to supervisor for review.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Performed data entry tasks for patient information into electronic health record systems.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Collaborated with clinical and administrative staff to meet patient needs.
- Monitored inventory levels of office supplies and ordered new items as needed.
- Greeted visitors and answered phones in a professional manner.
Patient Service Representative
Open Door Family Medical Center
Port Chester, New York
04.2019 - 03.2020
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Assisted with the completion of medical forms and records.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Referred patients to appropriate professionals and services.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Scheduled patient appointments and procedures.
Pharmacy Technician
Stop and Shop Supermarket
Port Chester, New York
10.2013 - 04.2019
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Provided education materials about medications to patients upon request
- Monitored prescription refill requests and communicated with patients regarding their status.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Organized work areas so that everything was easily accessible when needed.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Operated cash registers to accept payments from customers.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
Education
High School Diploma -
Port Chester Senior High School
Port Chester, NY06.2015
Skills
- Medical billing
- Medical filing
- Appointment confirmation
- Sterilization procedures
- Scheduling appointments
- Fluent in Spanish and English
- Collaboration
- Problem solving
- Healthcare
- Patient service and assistance
- Clinical data entry
- Registration services
- Recordkeeping
- Quality performance measures
- Patient data confidentiality
- CPR certified
Timeline
Patient Representative
Ent And Allegy Associates
10.2023 - Current
Patient Service Representative
Open Door Family Medical Center
04.2019 - 03.2020
Pharmacy Technician
Stop and Shop Supermarket
10.2013 - 04.2019
High School Diploma -
Port Chester Senior High School