MARIA BELEN GIMENEZ
Park City,UT
Summary
Proven to excel in high-pressure environments, I've adeptly managed guest relations and service efficiency at St Regis Deer Valley, enhancing customer satisfaction and operational flow. My expertise in multitasking and active learning has driven improvements in service delivery and team collaboration, showcasing my commitment to excellence and strong customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
High West Distillery
Park City
09.2023 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
- Answered customer questions about hours, seating, and menu information
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Server Assistant
St Regis Deer Valley
Park City
04.2023 - 07.2024
- Greeted customers warmly to provide exceptional customer service
- Bussed tables between courses and load and unloaded trays to expedite tasks
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
In-Room Dining Server
St Regis Deer Valley
Park City
12.2022 - 04.2023
- Developed strong relationships with repeat guests, providing consistent quality service during each stay
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
Housekeeping Supervisor
St Regis Deer Valley
Park City
12.2019 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards
- Placed orders for housekeeping supplies and guest toiletries
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest requests.
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Handling Complaints
- Server Support
Certification
- Food Handler
- Alcohol Handler
- Forbes training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Hostess
High West Distillery
09.2023 - Current
Server Assistant
St Regis Deer Valley
04.2023 - 07.2024
In-Room Dining Server
St Regis Deer Valley
12.2022 - 04.2023
Housekeeping Supervisor
St Regis Deer Valley
12.2019 - 03.2020